Support, Monitor, Maintain and Upgrade for Network Operators, Data Centres and OEMs
Our purpose-built, Global Support Centre is the first point of contact for all reactive and proactive support and maintenance requirements. With a fully manned 24x7x365 operation, our multi-vendor trained GSC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.
Our global maintenance and support services can be tailored to meet your needs
For a number of years now we’ve been on a digital transformation journey, streamlining processes to create digital workflows that facilitate better access and management of data. Perfect for the most efficient management of your telecommunications network.
We manage the dispatch of the field service engineers and can jointly control the escalation to second and third line support in conjunction with owning the repairs, logistics and spares management process. Should engineers have to be dispatched to visit your site, our rapid response and global footprint means that we are always available to provide support, and with a dedicated team, we can provide on-site support in two hours, four hours or next business day.
If you want to know more about what we do or how we can add value to your business get in touch: